Cancellation Policy

Live Love Ride Cancellation Policy

Our cancellation policy makes it as easy as possible to change your walking tour to different dates or destinations. Even in uncertain times, you can rely on us to provide flexibility so you can book your trip with confidence. Your trip deposit is fully transferable up until 30 days before departure, and your deposit on file does not expire. Below you will find all options to choose either a refund or future trip credit based on your cancellation date. If you have any doubts, just contact us.

STANDARD CANCELLATION POLICY(applies to all standard self-guided, guided, or premium tours)

Cancellation
Option (refund)

Postponement
Option

Nr of Days to Start Date

Cancellation Fee

Future Trip Credit

More Than 120 Days

No cancellation fee. Full refund.

100% of deposit

120-91 Days

Cancellation fee of 40% of your deposit.
Remaining value refunded.

100% of deposit

90-31 Days

Cancellation fee of 60% of your deposit.
Remaining value refunded.

100% of deposit

30 Days or Less

Cancellation fee of 100% of trip price.
No refunds.

50% of trip price

Our Future Trip credit never expires and can be transferred to any other tours, future dates or even other guests. Please note that the price for future tours might differ, due to external or internal cost increases of our tours.

Custom trip cancellation policy:

Our standard cancellation policies do not apply for Customized or Bespoke tours, and will be communicated on a per project basis.

If Live Love Ride decides to cancel a tour:

Live Love Ride does not typically cancel a trip once it is guaranteed. However, due to the ongoing Coronavirus situation, we will consider cancelling a trip in the 30 days prior to the tour start date based on information provided from the Portuguese Government or the Portuguese National Health Directorate (Direcção Geral da Saúde). If Live Love Ride cancels a tour according to the information from one of the institutions above mentioned, we will transfer all your credit with us for you to use as future trip credit, which does not expire. In the event of cancellation, Live Love Ride is not responsible for any loss incurred for non-refundable travel costs.

Exceptions:

We do not make exceptions to this policy for any reason including personal emergencies, unexpected weather, natural disasters or terrorism.

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European Offices

Live Love Ride
Avenida Infante D. Henrique, 311
1950-421
Lisbon - Portugal

Monday to Friday
09AM to 06PM GMT

EUR: (+351) 217 590 365 - Call to the Portuguese national fixed network

US/CAN: +1 (917) 695-3350

Email: ridewithus @ liveloveride.pt

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